Golden Guarantee

The Golden Guarantee

At 11:11 Perfume UAE, we stand behind every fragrance we sell. If you're not completely satisfied with your purchase, our Golden Guarantee has you covered.

How it works

  • 14 days to decide — return your fragrance within 14 days of delivery, no complicated conditions.
  • Try before you commit — you can return one opened bottle if the scent isn't right for you.
  • Simple return process — a 10 AED return fee is deducted from your refund. Everything else is on us.
  • Damaged in transit? Free returns — no fees, no questions. We'll replace or refund immediately.

How to start a return

  1. Contact us within 14 days of delivery.
  2. We'll arrange collection at your convenience.
  3. Refund is processed once we receive the return.

Why we offer the Golden Guarantee

Because we make premium, designer-inspired fragrances at accessible prices, we want you to be 100% sure you love yours. Fragrance is personal — the Golden Guarantee is our way of removing the risk from your decision.

Free UAE shipping · 48-hour delivery · Cash on delivery available

Trusted by thousands of UAE customers.

For full details, see our Refund and Returns Policy. Questions? Get in touch.