Golden Guarantee
The Golden Guarantee
At 11:11 Perfume UAE, we stand behind every fragrance we sell. If you're not completely satisfied with your purchase, our Golden Guarantee has you covered.
How it works
- 7 days to decide — return your fragrance within 7 days of delivery, no complicated conditions.
- Try before you commit — you can return one opened bottle if the scent isn't right for you.
- Simple return process — a 10 AED return fee is deducted from your refund. Everything else is on us.
- Damaged in transit? Free returns — no fees, no questions. We'll replace or refund immediately.
How to start a return
- Contact us within 7 days of delivery.
- We'll arrange collection at your convenience.
- Refund is processed once we receive the return.
Why we offer the Golden Guarantee
Because we make premium, designer-inspired fragrances at accessible prices, we want you to be 100% sure you love yours. Fragrance is personal — the Golden Guarantee is our way of removing the risk from your decision.
Free UAE shipping · 48-hour delivery · Cash on delivery available
Trusted by thousands of UAE customers.
For full details, see our Refund and Returns Policy. Questions? Get in touch.